Is Sales a Dirty Game or Are The Wrong People Trying to Do It?

With news media chomping at the bit to deliver sensationalism and support causes that will endear readers and thus get them engaged, a disgruntle employee can do a lot of damage to a company’s reputation. Currently, Canadian banks are taking public lashings from news media across the country. Bank employees are claiming they are forced… Read More Is Sales a Dirty Game or Are The Wrong People Trying to Do It?

You Are Allowed to be Creative With Side-by-side Coaching

Of all the coaching methods available at your disposal (i.e. silent monitoring then giving feedback, going over a respective agent’s customer satisfaction survey, 1:1 weekly meetings to discuss prior week’s KPI to identify / discuss areas for improvement, remedial training, etc.) for me nothing beats the numerous positive impact of side-by-side coaching. Being actually out… Read More You Are Allowed to be Creative With Side-by-side Coaching