Permitting Your CSRs to Ask This Question Inevitably Leads to World-Class Customer Service

“Our customer service is the best!”, “Customer service is our number one priority.”, “The customer is always right.”, “At Widgets Inc. our customers come first.” Blah, blah, blah… You would be hard press to find a C-suite executive who does not believe their organization is not customer-centric. It’s no secret most companies talk a good… Read More Permitting Your CSRs to Ask This Question Inevitably Leads to World-Class Customer Service

FOR SALE: Engaged Employees. PRICE: Open Communication

Let me see if I can define employee engagement in one succinct sentence. Employee engagement is members of an organization giving their best each day, being committed to their organization’s goals and values and being motivated to contribute to their organization’s success. How did I do? How about I make it even more succinct: Employee… Read More FOR SALE: Engaged Employees. PRICE: Open Communication

Ever Thought to Apply the 80/20 Principle to Your Life?

The story goes something like this: Back in 1906 the Italian economist, Vilfredo Pareto (July 15, 1848 – August 19, 1923) noticed that every year 20% of the pea pods in his garden produced approximately 80% of the peas. This got Vilfredo to thinking about economic output on a larger scale. Eventually, he found that… Read More Ever Thought to Apply the 80/20 Principle to Your Life?